Reference desk

I am getting a little more comfortable on the reference desk. I was only there for a hour today and answered 3 questions. They were just about finding course reserve books, but I did not have to think about how to respond or ask for assistance. Thankfully, I was not by myself, as there was one question that I did not know the answer to. The adjunct librarian quickly jumped in to answer it though. There was a brief moment when both of us were a bit stumped, as three men came in with a video camera and a sound mike to record something. The librarian I am interning with just came around the corner, ran into them, and told them they had to leave. While students are allowed to film in the library, they must fill out a form to get permission. Those students did not do so.

The rest of the day was spent finishing up the research for the orientation class next week. I will find out how I did with that later. I started my next project. That is to go through the entire Website for the Library and note how all the internal and external links interconnect. This is to make sure that everything runs and looks as well as it can. It is also to limit the redundancy that occurs with Websites. I realized that I also need to note when those links open up in the same window/tab or when the open up in a new window/tab. The reason for that is to make sure that there is consistency within the Website.

I almost forgot about the continued training on QuestionPoint, the online reference service. That is going well. I do have to remember to take my time with answering. As well as remembering that not everyone I will be talking with would be a student at the college. It may be better to treat them all as outside patrons so I do not send out too specific information. I also need to look at the details of the provided  information on libraries. I thought that the online desk would be easier to learn than the physical desk.